Tuesday, May 15, 2007

I stayed home from work yesterday because I didn't feel too well, and I'll spare you the gory details. I feel much better today, but I'm still at home because my groceries just got delivered, and that is what i'm going to bitch and moan about right now. Let's toss aside the discussioin of how stuck up of me it is to get my groceries delivered, because I've been doing it for 4 years, and I'm way past the point of caring. It is convenient for me, since I absolutely hate the grocery store. you spend as much time in the line as you do searching for groceries, and I don't like that at all. Anyway, when you set up your appointment for grocery delivery, they give you a 2 hour window which today was 6am-8am for me. I have missed that two hour window before, because I was late for work, and they told me I had to reschedule my delivery because I was 20 minutes late which made me angry, but those were the "rules". So today, I wake up at 6am, and kind of listen out for the door, since I do NOT want to miss my delivery. Lo and behold, at 8am, I get a call from the grocery gods saying that he is running 30 minutes late..but it isn't a real person, it is a recording..that is Strike 1. Then the dude finally delivers my groceries 30 minutes late, and instead of bringing into my house, like they are SUPPOSED to do, he leaves them on the step..Strike 2. But oh it doesnt stop there, he drops them on the steps and a bit too hard for my taste, hands me the bill, and then says let me go get your water. There is no apology for being late(Strike 3), no kind finesse, and no customer service. I mean seriously, people and businesses who go to great lengths to tell you the penalties and consequences of wasting THEIR time need to have the same respect. I should have gotten a coupon, a discount for next time, some head, or SOMETHING to acknowledge their faux pas. Instead, they get a paragraph long semi-endorsment from me.

I'm going to write a letter and complain. I WILL get my justice, my coupon, my 40 acres and maybe even a mule to boot.

That Girl- Pharrell, Snoop, Charlie Wilson and Questlove


Bashful said...

Yeah Rashad I feel your pain. I have had this issue with Peapod but when Safeway was late I ALWAYS got a coupon at the door, in my email box and in the mail. Maybe it is time for you to start looking for other companies to deliver your groceries. :)

TM said...

I never let poor customer service slide. This was hardly an endorsement. I'd rather pick my own fruits, veggies, even packed foods than let some strange person do it for me. Make sure you complain to the store and headquarters. Oh and hope you feel better.

Jo said...

Okay, so let me know when you write that letter and what happens. Maybe they WILL give you a coupon or something. And maybe the driver didn't know he was running late, so that's why he didn't apologize.

I hope you are feeling better today.